Difference between revisions of "Helpdesk"
From Official Wiki of the Renaissance Kingdoms
(Created page with "center<br/> In the "Helpdesk", you can: * contact support to submit a request, formerly a ticket * read the Almighty's advice on how to use the helpdes...") |
|||
| (2 intermediate revisions by 2 users not shown) | |||
| Line 9: | Line 9: | ||
* '''The Application:''' | * '''The Application:''' | ||
** [[File:IconHome.png]] Home > Support > rkbug@celsius-online.com | ** [[File:IconHome.png]] Home > Support > rkbug@celsius-online.com | ||
| − | ** [[File: | + | ** [[File:IconMore.png]] More > [[File:IconCommunity.png]] Community > Support > Helpdesk |
* '''The Web:''' | * '''The Web:''' | ||
** [[File:InterfaceSupport.png]] [[Support]] > [[File:IconHelpdesk.png]] Helpdesk | ** [[File:InterfaceSupport.png]] [[Support]] > [[File:IconHelpdesk.png]] Helpdesk | ||
| Line 17: | Line 17: | ||
= Contacting Support = | = Contacting Support = | ||
| − | The link " | + | The link "Submit a request" ('''<span style="color:#D3312C">1</span>''') allows you to contact the game [[administrator]]s to find a solution regarding: |
* Billing: [[Gem]]s and [[Premium Access|Premium]] problems | * Billing: [[Gem]]s and [[Premium Access|Premium]] problems | ||
* Gameplay: For questions and information about game features. | * Gameplay: For questions and information about game features. | ||
* Abuse: to report an issue in-game (an inappropriate message, a bug abuse, the bad behavior of a player..) | * Abuse: to report an issue in-game (an inappropriate message, a bug abuse, the bad behavior of a player..) | ||
| − | * Bugs: To report a bug or | + | * Bugs: To report a bug or an exploit. |
* Castle: To request a [[castle]] hold. | * Castle: To request a [[castle]] hold. | ||
* Justice: To report a breach of the [http://forum.renaissancekingdoms.com/viewtopic.php?p=93733378#93733378 OOC Rules of Justice]. | * Justice: To report a breach of the [http://forum.renaissancekingdoms.com/viewtopic.php?p=93733378#93733378 OOC Rules of Justice]. | ||
| Line 42: | Line 42: | ||
---- | ---- | ||
| − | [[Summary]] | + | [[Summary]][[Category:General]][[Category:Support]] |
---- | ---- | ||
Latest revision as of 00:26, 12 February 2024
In the "Helpdesk", you can:
- contact support to submit a request, formerly a ticket
- read the Almighty's advice on how to use the helpdesk
- track all your submitted requests
The helpdesk is accessible via:
- The Application:
Home > Support > rkbug@celsius-online.com
More > 
Community > Support > Helpdesk
- The Web:
Support > 
Helpdesk
- The External Link :
Contacting Support
The link "Submit a request" (1) allows you to contact the game administrators to find a solution regarding:
- Billing: Gems and Premium problems
- Gameplay: For questions and information about game features.
- Abuse: to report an issue in-game (an inappropriate message, a bug abuse, the bad behavior of a player..)
- Bugs: To report a bug or an exploit.
- Castle: To request a castle hold.
- Justice: To report a breach of the OOC Rules of Justice.
- Clones: To report a suspicion of clones or multi-accounts.
- Account: Anything which concerns the security, settings or recovery of your game account.
Consult the FAQ or the Almighty's advice
The link "FAQ" (2) allows you to know how to use the helpdesk.
Tracking your requests
The link "My activities" (3) allows you to follow the progress of all your requests. To access this link, simply click on the name of your character in the top right-hand corner.
